{"id":13717,"date":"2023-03-25T21:07:37","date_gmt":"2023-03-26T02:07:37","guid":{"rendered":"https:\/\/busther.com.co\/frequently-asked-questions-faq\/"},"modified":"2026-04-23T17:24:41","modified_gmt":"2026-04-23T22:24:41","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/busther.com.co\/en\/frequently-asked-questions-faq\/","title":{"rendered":"(FAQ)"},"content":{"rendered":"\t\t
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F.A.Q.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Can I change or cancel an order after it has been confirmed?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

\u2022 Orders are sent immediately to our main warehouse. Depending on the order status, we may be able to guarantee the cancellation or change of your order. Please make sure you are satisfied with everything before confirming your purchase at our website’s checkout. Contact us at +57 3125888450 as soon as you realize you need to make a change.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the benefits of creating an account on the Busther Electr\u00f3nica portal?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

There are many benefits to having an account, such as:
\u2022 Viewing your purchase history
\u2022 Checking the status of your recent orders
\u2022 Viewing shipping tracking details for your completed orders
\u2022 Reprinting your invoice
\u2022 Easily and quickly saving and editing your delivery address or contact information (Remember that this does not apply to returns for completed orders)<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes Busther Electr\u00f3nica charge any taxes<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, Busther Electr\u00f3nica charges the national taxes applicable to product sales in Colombia.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI can't find my order in my account history.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

It is possible that you placed your order as a guest and\/or created your account after completing your purchase. In this case, unfortunately, the order will not appear in your account history. If you received a confirmation number and provided an email address, you will receive an email with updates on your order status. If you have not received an order number, please contact our Customer Service team, as your order may have been declined. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I create an account?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

All you need to do is click on REGISTER at the top right of our homepage (or follow the registration instructions on the checkout page), fill in your information as a new customer, and create a password.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I reset my password?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Don’t worry! You can use the ‘Forgot your password?’ option on our registration page. Enter your email address and click ‘Send email’. We’ll send you a message with a link that will allow you to reset your password. This link will expire after 30 minutes. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I make a change or exchange a product?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Very easy! Just follow the instructions on our Returns page. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer free return shipping?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You must deliver your product to our point of sale in Bogot\u00e1. If you use a carrier, please ensure you pay for the shipping, as we do not accept packages with CASH ON DELIVERY payment. Let us know via email or contact our Customer Service for more information. Once we receive your product, it will undergo a review, and we will proceed to ship it to the destination address registered in our system. On this occasion, we will cover the shipping costs from our warehouse to the destination city.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I return or exchange a product at a physical store?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, you can come to our store with the product in its original packaging and a copy of the invoice. Please remember that the product must not show any signs of use. We will gladly help you exchange it for the product of your choice. If the selected product exceeds the value you paid on our website, you will need to pay the difference. Conversely, if the chosen product is of lower value, you will receive a store credit to be used on your next purchase. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow many years of experience does the company have?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

With over 10 years of experience and a family legacy spanning decades, BUSTHER ELECTR\u00d3NICA is your trusted source for electronic components and vintage vacuum tubes in Colombia and worldwide.Busther electr\u00f3nica tiene 10 a\u00f1os de experiencia en la importaci\u00f3n, comercializaci\u00f3n y distribuci\u00f3n de equipos el\u00e9ctricos y electr\u00f3nicos que suplen las necesidades de la industria.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We accept payments via VISA, Mastercard, American Express, and Diners Club credit cards, PayPal, PSE bank transfer, PayU, Nequi, and Daviplata.<\/p>\n

Payments made on our website will be processed by PayPal and the PAYU platform, which offers different payment alternatives for the customer:<\/p>\n

\u2022 Card Payment: The customer can make payments with VISA, Mastercard, American Express, Diners Club, and Codensa cards.<\/p>\n

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\u2022 PSE System Payment: Payments made through the PSE system are processed using savings or checking accounts.<\/p>\n

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\u2022 Cash Payment: The customer can make payments through the different options provided by the PAYU platform. To do this, you can select the option you are familiar with or that is closest to you and make the payment using the code provided by the platform. It is important to note that the item will only be reserved once the payment has been made.<\/p>\n

\"\"<\/p>\n

\u2022 Cash Payment: The customer can make payments through the different options provided by the PAYU platform. To do this, you can select the option you are familiar with or that is closest to you and make the payment using the code provided by the platform. It is important to note that the item will only be reserved once the payment has been made.<\/p>\n

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo your products come with a warranty?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, all our products come with a 30-day warranty from the invoice date.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have a physical store?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

To optimize our operations and focus on offering you the best catalog of electronic components with maximum efficiency, we have evolved from a traditional physical store to a centralized operations and dispatch center. <\/p>\n

This model allows us to manage our inventory more effectively and prepare your orders with unparalleled attention to detail.<\/p>\n

Want to pick up your order in person? Of course you can! We offer a scheduled pickup service at our dispatch point.   Contact us through our WhatsApp chat, and we will coordinate the day and time that works best for you. This way, we guarantee you a fast, secure, and wait-free delivery. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

F.A.Q. Can I change or cancel an order after it has been confirmed? \u201d\u00a2 Orders are sent immediately to our […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-13717","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/busther.com.co\/en\/wp-json\/wp\/v2\/pages\/13717","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/busther.com.co\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/busther.com.co\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/busther.com.co\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/busther.com.co\/en\/wp-json\/wp\/v2\/comments?post=13717"}],"version-history":[{"count":2,"href":"https:\/\/busther.com.co\/en\/wp-json\/wp\/v2\/pages\/13717\/revisions"}],"predecessor-version":[{"id":14662,"href":"https:\/\/busther.com.co\/en\/wp-json\/wp\/v2\/pages\/13717\/revisions\/14662"}],"wp:attachment":[{"href":"https:\/\/busther.com.co\/en\/wp-json\/wp\/v2\/media?parent=13717"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}